Refund policy

Return & Refund Policy

Last Updated: June 2026

At eavosy, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn, unused, and unwashed
With original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

To start a return, please contact us at eavosycare@gmail.com.

Returns should be sent to:

[INSERT RETURN ADDRESS]

If your return request is approved, we will provide instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.

For any return-related questions, contact us at eavosycare@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

The item is defective
The item is damaged
You received the wrong item

We will evaluate the issue and work quickly to provide a suitable resolution.

Non-Returnable Items

Certain types of products cannot be returned, including:

Perishable goods (food, flowers, plants, etc.)
Custom-made or personalized products
Personal care and beauty products
Hazardous materials
Flammable liquids or gases

If you have questions about a specific item, please contact us before placing your order.

The following items are also non-returnable:

Sale or clearance items
Gift cards

Exchanges

The fastest way to receive a different item is to return the original item (if eligible). Once your return is approved, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

To qualify, the item must be:

Unused and unworn
In its original packaging
With tags attached
Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

Your bank or credit card provider may require additional processing time before the refund appears in your account.
Shipping charges (if any) are generally non-refundable unless the return is due to our error.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

eavosycare@gmail.com